Shipping policy

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Shipping Policy

Order Processing Time
All orders are processed within 1-5 days (excluding weekends and holidays) after receiving payment confirmation. Orders placed after 4 PM Cairo Time will be processed the next business day.

Shipping Options & Delivery Times
We offer the following shipping methods:

  • Standard Shipping: [1-5 business days]
  • Express Shipping: [Same Day delivery - Cairo only]
  • International Shipping: Delivery times vary by destination.

Please note that delivery times are estimates and may vary due to factors beyond our control (e.g., customs delays, peak seasons).

Shipping Costs
Shipping charges are calculated at checkout based on weight, destination, and selected shipping method. Free shipping is available for orders above EGP 2500.

Order Tracking
Once your order ships, you will receive a confirmation email with a tracking number to monitor your shipment.

Customs, Duties & Taxes
International orders may be subject to customs duties and taxes imposed by the destination country. These charges are the responsibility of the customer.

Damaged or Lost Packages
If your order arrives damaged or does not arrive within the expected timeframe, please contact us at tefourty@gmail.com within 7 days of delivery for assistance.

Returns & Exchanges
For details on returns and exchanges, please refer to our Return Policy.